Return and Refund Policy – Ponn Korean Jewellery

We strive to ensure customer satisfaction. Please read our return and refund policy carefully.

Returns

  • Returns are accepted only if the product is damaged, defective, or incorrect.

  • Requests must be raised within 48 hours of receiving the product.

  • Items must be unused, unworn, and in original packaging.

Non-Returnable Items

  • Customized or made-to-order jewellery

  • Products damaged due to misuse or normal wear and tear

Refunds

  • Once the returned product is inspected and approved, refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

Shipping charges are non-refundable unless the error is from our side.